Shipping & Return
Shipping Policy
Enjoy free shipping within the UAE on orders of AED 150 and above.
Orders are delivered within 1-2 business days (Monday to Saturday) from the date of purchase.
Return and Exchange Policy
At Alpine Crystals UAE, your satisfaction is our priority. Please read our Return and Exchange Policy carefully to understand our procedures and conditions.
1. Refunds:
We do not offer refunds for any products. Refunds are not applicable for any reason.
2. Exchanges:
Exchanges are available within the United Arab Emirates (UAE) for home decor, singing bowls, jewellery and accessories, as set out in sections 3 and 5. International exchanges are not available.
3. Eligibility for Return and Exchange:
For return and exchange to be considered, the following conditions must be met:
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The item must be in restock-able condition.
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For returns, all items must be returned in their original packaging, unworn, and undamaged.
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Requests for return and exchange must be made within 7 days of receiving the item.
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Jewellery, Accessories, Home Decor and Singing Bowl Orders: To be eligible for an exchange, please contact us and return the goods within 7 days of receiving them.
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Crystal, Healing Stone and Tasbih Orders: Only items that have been misplaced or misdelivered can be returned immediately for an exchange. Crystals, healing stones and tasbih cannot be returned or exchanged for any other reason.
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Returns must be made within a 7-day grace period from the date of receipt.
4. Exchange Process:
Once we receive the return and confirm that it is in the same condition as when it was sent, we will issue an exchange for the merchandise’s price. Please note that this exchange will be subject to:
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Deduction of the cost of shipping.
5. Items Eligible for Exchange:
Item exchange is only allowed for the following categories:
Home decor.
Singing bowls.
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Jewelry.
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Accessories.
Strictly no exchanges are allowed for crystals, healing products and tasbih.
6. Safe Returns Suggestions:
To ensure a smooth return process, please follow these guidelines:
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Carefully pack the item using the original methods and materials.
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Include your name and contact information in the package for easy identification.
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You are responsible for all shipping costs associated with the return shipment.
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We recommend insuring the shipment for the full value of your purchase to protect against loss or damage. We will not issue exchanges for items received in damaged condition.
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The return package must reach us within 7 days from your receipt of the item.
